GE HEALTHCARE

Solicita: IT Support Engineer

• Descripción y Requisitos

  Job Summary

  The IT Support Engineer provides technical support to keep mission-critical systems and equipment operating reliably across manufacturing, supply chain, and other

  business functions. This role resolves technical issues, identifies recurring problems, and works with business partners and centralized IT teams to improve and

  standardize support services.

  
  

  Essential Responsibilities

  • Provide timely technical support for hardware, software, network, and business application issues.
  • Troubleshoot desktops, laptops, printers, mobile devices, and other equipment used by employees and operations teams.
  • Support mission-critical systems and equipment, prioritizing incidents that affect production or business operations.
  • Investigate recurring issues, identify root causes, and work with technical teams to implement lasting solutions.
  • Escalate issues to the appropriate IT teams or vendors when additional support is needed and follow up through resolution.
  • Document incidents, troubleshooting steps, resolutions, and updates in the designated ticketing system.
  • Work with business users, IT colleagues, and technical partners to improve and standardize support processes.
  • Assist with the installation, configuration, maintenance, and replacement of IT equipment and software.
  • Support user access and connectivity, including account administration, email, VPN, and network access, in accordance with company policies.
  • Communicate the status of incidents and service requests clearly to users and stakeholders.
  • Follow company policies for cybersecurity, safety, data protection, and change management.

  Required Qualifications

  • Las semesters of University or Bachelors Degree
  • At least one year of IT experience.
  • Experience providing customer service in an IT-related environment.
  • General understanding of desktops, networks, servers, and IT service delivery.
  • Knowledge of technologies relevant to the support area, such as desktop systems, networks, servers, and business applications.
  • Ability to communicate effectively in Spanish, with a minimum proficiency level of 70%.
  • Strong troubleshooting, communication, and customer service skills.

  Preferred Qualifications

  • Bachelor’s degree in information systems, Computer Science, or a related technical field, or equivalent experience.
  • Experience supporting manufacturing, supply chain, warehouse, or other mission-critical environments.
  • Knowledge of Windows, Active Directory, Microsoft Office, email, VPN, and LAN/WAN technologies.
  • Familiarity with specialized equipment and applications used in mission-critical operations.
  • Experience identifying root causes and improving support processes.
  • Green Belt certification.
  • Strong analytical, creative, and technical problem-solving skills.
  
  

  Puesto: Ingeniero - Sistemas

• Información Adicional

  Tipo de contrato: Permanente
  Salario: Negociable

  Pais:MEXICO
  Estado o Region: Chihuahua
  Ciudad: Ciudad Juarez