IT Coordinator
Position Overview
The IT Coordinator will be responsible for coordinating and managing the technical and administrative activities related to Information Technology and Communication, ensuring the availability, continuity, security, and efficiency of IT services that support the company’s operations.
This position will oversee technology resources, coordinate IT projects and initiatives, provide timely technical support to users, and establish appropriate controls and security practices to protect the organization’s information and technology assets, following IT best practices.
Ideal Candidate Profile
We are seeking an IT professional with a strong technical background and proven coordination skills, capable of serving as a key liaison between end users, internal departments, and the corporate IT organization.
The ideal candidate is proactive, analytical, service-oriented, and highly capable of solving problems, with the ability to prioritize and make sound decisions while maintaining a strong focus on operational continuity, information security, technology improvement, and user satisfaction.
IQMS expertise and advanced English proficiency are mandatory requirements for this position.
Confidential Opportunity: The company name and identifying information will be disclosed during the recruitment process.
Key Responsibilities
- Develop and follow up on strategic and operational IT plans, including preventive and corrective maintenance programs for computers, peripherals, printers, and other technology devices.
- Provide specialized administration and support for the IQMS system — mandatory requirement.
- Coordinate with the corporate IT team on projects, updates, and changes related to network infrastructure.
- Coordinate with the corporate IT team on cybersecurity initiatives and plans.
- Ensure that the company’s cybersecurity practices, controls, and security mechanisms are properly implemented and maintained.
- Efficiently manage IT resources under the position’s responsibility.
- Promote, coordinate, and follow up on IT projects and technology initiatives that contribute to operational efficiency and business continuity.
- Coordinate and provide timely resolution of technical support requests from users.
- Provide effective on-site and remote technical support.
- Evaluate software and hardware solutions for potential acquisition.
- Coordinate and evaluate the implementation, integration, and support of third-party systems.
- Provide technical guidance and support to different departments within the organization.
- Monitor and ensure user compliance with IT policies, procedures, and security standards.
- Perform and verify data backups.
- Maintain records and logs of IT changes, maintenance activities, incidents, and improvements.
- Develop, update, and communicate IT policies, procedures, and user guidelines.
- Participate in meetings, projects, and cross-functional committees related to IT and business needs.
- Maintain an organized and safe work environment and actively support the company’s 5S program.
Technical Knowledge
Systems & Software
- IQMS — mandatory.
- Database administration.
- NAS server administration.
- Preventive and corrective maintenance of IT equipment.
- Web development and basic web design.
- Technical support in Windows XP, Windows 7, Windows 8, Windows 10, and Windows Server environments.
- Microsoft Office.
- Implementation and technical support of third-party applications and systems.
Hardware
Hands-on experience installing, configuring, troubleshooting, and maintaining:
- Desktop computers.
- Laptops.
- Printers.
- Scanners.
- RT Stations.
- Servers.
- IT peripherals and related equipment.
Networks & Infrastructure
- Administration and maintenance of server rooms and telecommunications rooms.
- WLAN administration in coordination with the corporate IT team.
- Management and maintenance of physical network infrastructure.
- Coordination of changes to logical network infrastructure with the corporate IT team.
- Configuration and support of VoIP and analog telephone systems.
- Troubleshooting and resolution of network connectivity and infrastructure issues.
Information Security & Compliance
- Knowledge of ISO/IEC 27001:2022 and information security principles.
- Knowledge and application of cybersecurity best practices.
- Participation in the implementation and monitoring of IT security controls.
- Knowledge of quality management systems based on IATF 16949:2016.
- Knowledge of environmental management systems based on ISO 14001:2015.
- Compliance with organizational policies, procedures, and management system requirements.
- Active participation in continuous improvement initiatives and the 5S program.
Requirements
Education
- Bachelor’s degree in computer systems engineering, Information Technology, Computer Science, Information Systems, or a related field.
Experience
- 3–6 years of experience in a similar IT position.
- Experience coordinating technical support, IT infrastructure, networks, and technology projects.
- Experience with system administration and end-user support.
- Experience working in an industrial or manufacturing environment is preferred.
Skills & Competencies
- Advanced English / Bilingual — minimum 85%, mandatory.
- Strong leadership and ability to coordinate multifunctional teams.
- Excellent interpersonal and communication skills at all organizational levels.
- Strong negotiation and influencing skills.
- Analytical, critical, and structured problem-solving abilities.
- Self-directed and proactive approach.
- Strong organizational and prioritization skills.
- Project management and follow-up capabilities.
- Customer-service mindset and strong user support orientation.
- Ability to work collaboratively with internal departments and corporate IT teams.
- Proficiency with PCs, Microsoft Office, and IT systems.
- Strong sense of ownership, accountability, and results orientation.