At Cummins, we believe your passion is your power. Supercharge your career with the support of a global team that empowers you to do your best work.
We are looking for a talented 2427765 People Support Advisor Manager to join our team, specializing in Human Resources for our Cummins Grupo Industrial in Ciudad Juárez, Chihuahua. (Hybrid role: 3 days on site, 2 days home office)
Location: Blvd. Juan Pablo II 1951, Cdad. Rio Bravo, C . Río Bravo, 32550 Juárez, Chih.
Job Summary
Leads a team or multiple teams responsible for delivering HR solutions, providing support and coaching to employees and managers within a broad scope in the geography. Ensure solutions are delivered that enhance the employee experience, drive efficiency and are compliant with local legislation and company policies. The role will leverage the full HR function to meet business needs and deliver as one HR team.
In this role, you will make an impact in the following ways:
- Leads and develops a high-performing team, ensuring quality and timely HR support.
- Leads a team delivering HR services (focus on high-volume, structured HR support, employee experience, and operational excellence) through defined channels and processes.
- Fosters a culture of accountability, customer focus, and continuous improvement within the team, role modeling high standards of service delivery.
- Drives structured problem-solving by identifying root causes of recurring issues and proposing sustainable, scalable solutions beyond individual case resolution.
- Translates data into insights and actions, using available dashboards to influence decisions, prioritize efforts, and improve service outcomes.
- Demonstrates ownership beyond process boundaries, ensuring issues are fully resolved end-to-end, even when multiple teams are involved.
- Actively challenges the status quo by identifying opportunities to simplify, standardize, and improve processes at a systemic level
- Operates with a systems-thinking mindset, connecting individual cases to broader patterns, risks, and opportunities within the HR operating model.
To be successful in this role you will need the following:
- At least 5 years of experience as a Human Resources Manager in automotive/manufacturing sector, with a strong background in HR Operations, Employee Relations, Shared Services and HR Business Partner
- Proven experience leading teams, with the ability to guide, develop, and drive performance.
- Solid knowledge of Mexican Labor Law (Ley Federal del Trabajo) and its practical application in employee-related matters.
- Strong understanding of core HR processes across the employee lifecycle.
- Experience applying HR policies consistently while balancing business and employee needs.
- Advanced English proficiency, with the ability to communicate effectively in a professional, conversational setting.
Competencies:
- Employee Relations
- Compensation and Benefits Administration
- Data Analytics
- Human Resources Consulting
- Human Resources Business Process Execution
- Communicates Effectively
- Manages Complexity
- Manages Conflict
- Customer Focus
- Decision Quality
- Demonstrates Self-Awareness
- Optimizes Work Processes
- Values Differences
Education, Licenses, Certifications:
University degree in Human Resources, Business, or related field highly preferred.