Empresa Importante

Solicita: Customer Quality Engineer

• Descripción y Requisitos

  We are looking for a talented Customer Quality Engineer to join our specialized QUALITY team at Cummins in Ciudad Juárez, Chihuahua.

   In this role, you will make an impact in the following ways:

  • Manage and follow up on internal and external customer complaints, concerns, and escalations, ensuring timely and effective resolution.
  • Lead quality investigations using structured problem-solving methodologies to identify root causes and implement corrective and preventive actions.
  • Coordinate and manage warranty processes, including defective part analysis and communication of results to customers.
  • Serve as the quality focal point for customers, providing technical responses and follow-up on product and process-related claims.
  • Supervise and guide the activities of Quality Technicians and Inspectors to ensure compliance with established standards.
  • Participate in the implementation and launch of new products and processes, including activities related to APQP, PPAP, Safe Launch, and VPI.
  • Monitor quality performance indicators and utilize customer-focused metrics to prioritize actions and improvement opportunities.
  • Develop and implement continuous improvement initiatives using Lean, Six Sigma, and quality methodologies.
  • Collaborate with Operations, Manufacturing, Quality, Product Engineering, Controls, and Supply Chain teams to resolve complex issues and prevent recurrence.
  • Maintain effective communication with customers, suppliers, and internal teams to ensure alignment of quality expectations and requirements.
  • Contribute to the achievement of strategic quality objectives and the continuous improvement of business processes.

  To be successful in this role, you will need the following:

  • Knowledge of Advanced Product Quality Planning (APQP) and Production Part Approval Process (PPAP). 

  • Knowledge of Failure Mode and Effects Analysis (FMEA), Control Plans, and quality risk prevention methodologies. 

  • Knowledge of Statistical Process Control (SPC) and Process Capability Analysis (CPK). 

  • Knowledge of New Product Introduction and Validation (VPI) processes and Safe Launch methodologies. 

  • Knowledge of customer support processes, warranty management, and quality complaint handling. 

  • Knowledge of problem-solving methodologies, root cause analysis, and corrective actions. 

  • Knowledge of continuous improvement tools, Lean Manufacturing, and Six Sigma. 

  • Knowledge of quality project management and performance metrics tracking. 

  • Knowledge of quality management systems, manufacturing processes, and supply chain operations. 

  • Knowledge of Quality 4.0 and digitalization applied to quality management. 

  • Advanced conversational English preferred.
    

    Skills

    • Customer focus and results orientation. 

    • Leadership and influence within cross-functional teams. 

    • Effective communication with all organizational levels and external customers. 

    • Negotiation and conflict management skills. 

    • Teamwork and collaboration. 

    • Analytical thinking and structured problem-solving. 

    • Project management and task prioritization. 

    • Adaptability and ability to work in dynamic and ambiguous environments. 

    • Data-driven decision-making. 

    • Promotion of a quality and continuous improvement culture. 

    • Ability to build strong relationships with customers, suppliers, and stakeholders.

    • Advanced English Level

    Education

    • Bachelor's degree in Industrial Engineering, Quality Engineering, Manufacturing Engineering, Quality Management Systems Engineering, or a related field.

    Experience

    • Minimum of 3 years of experience in quality, customer support, manufacturing, or related functions. 

    • Experience managing customer complaints, warranty processes, and corrective actions. 

    • Experience supervising Quality Technicians and Inspectors. 

    • Participation in new product introduction and manufacturing process implementation. 

    • Experience working with cross-functional teams to resolve complex quality issues. 

    • Experience in manufacturing environments with direct interaction with customers and suppliers.

    • Advanced English Level

  
  

  Puesto: Ingeniero - Calidad

• Información Adicional

  Tipo de contrato: Temporal
  Salario: Negociable

  Pais:MEXICO
  Estado o Region: Chihuahua
  Ciudad: Ciudad Juarez