• Experience in the fields of Materials Planning, Production Planning, • Purchasing, Supply Chain Management, Production Control and New Product Introduction.
• Knowledge and skills in management of customer demand and planning processes.
• Excellent written and verbal communication skills with all levels of the organization.
• Experience in dealing with the customer and maintain positive relations.
• Leadership.
• Great negotiator and ability for decision-making.
• Positive attitude and service.
• Bilingual Spanish/English 100%
Activities:
• Receives and responds to customer inquiries and complaints relating to production shipments.
• Responsible for guiding compliant resolution in accordance with company guidelines.
• Mediator between customer and factory-order entry pertaining to new orders, current production, and prototypes.
• Responsible for checking Customer websites for requirements, performance, etc.
• Attends daily production meetings.
• Reports out-of-line conditions affecting on-time shipments, and communicates with the customer.
• All order entries pertaining to orders for production, prototypes, and returns, monitors order in direct shipments to customers.
• Work to resolve quality issues and rejected materials with corrective actions on time.
Customer Service Representative
Qualifications:
• 2 to 5 years of experience in similar position. (Administrative area)
• 90% Bilingual
• Analytical and good Communication skills.
• High negotiation and problem solving skills.
• Multi task skills.
• Ability to manage multiple accounts.
• Excellent Attitude and team work.
• Proactive / Self initiated / Personally motivated.
• Can work under pressure.
Responsibilities:
• Enters and confirms all customer requirements.
• Monitors and replenishes inventory for selected customers.
• Purchasing of raw material when necessary.
• Assist and review of production/inventory.
• Assist in office by keeping files organized and answering phones.
• Inventory management.
• Follow ISO procedures.
• Other duties as required.
Knowledge in:
• Microsoft Office
• ISO 9001-2015
If you meet the above qualifications, please submit ENGLISH RESUME.